At Ergoform, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains how we handle your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website:

Personal Information

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Purchase history
• Account information (if you create an account)

Device & Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Time zone
• Website usage data
• Pages viewed
• Time spent on pages
• Referral source
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify payments
• Deliver purchased products
• Provide customer support
• Respond to inquiries
• Send shipping updates
• Improve our website and shopping experience
• Prevent fraudulent transactions
• Comply with legal obligations
• Personalize product recommendations
• Send promotional emails (only if you've chosen to receive them)

3. Payment Security

We do not store your complete payment card information on our servers.

Payments are securely processed by trusted third-party payment providers that use industry-standard encryption and security technologies to protect your financial information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Measure marketing effectiveness
• Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. How We Share Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Order fulfillment partners
• Email service providers
• Marketing platforms
• Website analytics providers
• Fraud prevention services
• Legal authorities when required by law

Each provider is expected to protect your information and use it only for authorized business purposes.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send:

• New product announcements
• Exclusive promotions
• Special discounts
• Product recommendations
• Company updates

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer service
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Object to certain uses of your information
• Request a copy of your personal data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact our Customer Support Team.

9. Children's Privacy

Our website and products are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

10. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before providing personal information.

11. Data Security

Protecting your information is a priority.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Cybersecurity threats

While no method of online transmission or electronic storage can be guaranteed to be completely secure, we continually strive to use industry-recognized security practices.

12. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in countries where our service providers operate.

By using our website, you consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technology.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page or by using the customer support email provided on our website.

We are committed to addressing your questions and resolving privacy-related concerns promptly.