At Ergoform, we understand that timely and reliable delivery is an essential part of your shopping experience. Whether you're upgrading your home office with an ergonomic keyboard, organizing your workspace with a docking station, or improving your productivity with our premium workspace accessories, we are committed to delivering your order safely and efficiently.

Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed after payment has been successfully verified.

Processing Time:

• 1–3 Business Days

Business days are Monday through Friday and exclude weekends and U.S. public holidays.

Orders placed during weekends or holidays will begin processing on the next business day.

During periods of high order volume, promotional events, or holidays, processing times may be slightly extended.

2. Shipping Destinations

Currently, Ergoform primarily serves customers throughout the United States.

We are continually expanding our operations and may offer shipping to additional countries in the future.

If your location is unavailable during checkout, please contact our Customer Support Team for assistance.

3. Estimated Delivery Time

After your order has been processed, estimated delivery times are:

United States

• Standard Shipping: 5–12 Business Days

Delivery estimates are provided for reference only and may vary depending on:

• Customer location
• Shipping carrier
• Weather conditions
• Peak shopping seasons
• Carrier delays
• Customs inspections (where applicable)
• Unexpected logistical disruptions

While we work diligently to meet these estimates, delivery dates cannot be guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

• Delivery location
• Product weight and dimensions
• Selected shipping method
• Promotional offers

From time to time, Ergoform may offer Free Shipping on qualifying orders or during special promotional campaigns.

Any applicable shipping charges will be clearly displayed before your purchase is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number
• Shipping carrier information
• Tracking link

Please allow up to 24–48 hours for tracking information to become active after shipment.

6. Multiple Shipments

To ensure faster delivery, items within the same order may occasionally be shipped separately from different fulfillment centers.

If this occurs:

• You will receive separate tracking updates.
• There will be no additional shipping charges for split shipments.
• Remaining items will arrive as soon as they become available.

7. Delivery Delays

Although we strive to deliver every order promptly, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Transportation interruptions
• Customs processing
• Carrier service disruptions
• High seasonal demand
• Public holidays
• Incorrect shipping information provided by the customer

Ergoform is not responsible for delays caused by third-party shipping carriers once an order has been dispatched.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted, please contact us immediately.

If your order has not yet entered the fulfillment process, we will make every reasonable effort to update your shipping details.

Once an order has been shipped, address modifications may no longer be possible.

Ergoform is not responsible for deliveries made to incorrect addresses provided by the customer.

9. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your property.
• Asking household members or neighbors.
• Contacting the shipping carrier.
• Waiting up to 24 hours, as some carriers mark packages as delivered before final drop-off.

If your package still cannot be located, please contact our Customer Support Team. We will gladly assist you in working with the carrier to investigate the shipment.

10. Damaged Packages

If your package arrives damaged, please contact Ergoform within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the damaged product
• Photos of the packaging
• A brief description of the damage

After reviewing your claim, we will determine the most appropriate resolution, which may include a replacement, refund, or other suitable solution.

11. Order Changes and Cancellations

Orders may only be modified or cancelled before they have entered our processing system.

Once an order has been prepared for shipment or dispatched, cancellations or modifications cannot be guaranteed.

If you need assistance, please contact us as soon as possible after placing your order.

12. Refused or Undeliverable Orders

Orders returned to Ergoform because they were:

• Refused by the recipient,
• Unclaimed,
• Or undeliverable due to an incorrect address,

may be subject to return shipping fees and handling charges, which may be deducted from any eligible refund.

13. Our Commitment to Every Delivery

At Ergoform, we know that every order represents an investment in creating a healthier, more organized, and more productive workspace. Whether you've purchased an ergonomic keyboard, laptop stand, docking station, monitor light bar, cable management solution, air purifier, or another workspace essential, we are committed to ensuring your order is handled with care from our fulfillment partners to your doorstep.

Our goal is to provide a shipping experience that is reliable, transparent, and worthy of the trust you place in our brand.

14. Contact Us

If you have any questions regarding your shipment or need assistance with an existing order, please contact the Ergoform Customer Support Team through our Contact Us page or the support email listed on our website.

We strive to respond to all shipping-related inquiries within 24–48 business hours.