At Ergoform, customer satisfaction is at the heart of everything we do. We are committed to delivering premium workspace essentials, ergonomic accessories, and productivity solutions that meet high standards of quality and performance. If your purchase does not meet your expectations, we're here to help.

Please review our Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

We gladly accept eligible returns for most products purchased from Ergoform, provided the following conditions are met:

• The return request is submitted within 30 days of the delivery date.
• The item is unused, unworn, and in its original condition.
• The product is returned in its original packaging, including all accessories, manuals, and components.
• The item shows no signs of misuse, accidental damage, modification, or improper handling.
• Proof of purchase or the original order confirmation is provided.

Returns that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items may not be eligible for return unless they arrive damaged or defective:

• Opened or used air purifiers and replacement filters
• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Products marked as non-returnable at the time of purchase
• Items damaged through misuse or improper installation

3. Damaged, Defective, or Incorrect Orders

We take great care in preparing every order. However, if your package arrives damaged, defective, or if you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging (if applicable)

After reviewing your request, Ergoform may offer one of the following solutions:

• A replacement product
• A partial refund
• A full refund
• Store credit
• Another appropriate resolution based on the situation

4. Return Process

To initiate a return:

1. Contact our Customer Support Team.
2. Include your order number and the reason for your return.
3. Wait for return authorization before shipping the item.
4. Carefully package the product to prevent damage during transit.
5. Ship the item to the return address provided by our support team.

Please do not return products without prior authorization, as unauthorized returns may experience processing delays or be refused.

5. Return Shipping Costs

Unless the return is the result of:

• Our error,
• A defective product,
• A damaged shipment, or
• An incorrect item,

customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service, as Ergoform cannot guarantee receipt of returned packages without tracking information.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method.

Most refunds are completed within 5–10 business days, although processing times may vary depending on your financial institution or payment provider.

7. Late or Missing Refunds

If you have not yet received your refund:

• Review your bank account.
• Contact your credit card provider, as posting times may vary.
• Check with your bank regarding processing delays.

If you have completed these steps and still have not received your refund, please contact Ergoform Customer Support for assistance.

8. Exchanges

We currently replace products only if they are:

• Defective,
• Damaged during shipping, or
• Incorrectly fulfilled.

If you would like a different product, color, or model, we recommend placing a new order after your return has been processed, subject to product availability.

9. Order Cancellations

Orders may be cancelled only before they enter our fulfillment process.

Once an order has been processed or shipped, it can no longer be cancelled. However, you may request a return after receiving your order, provided it meets the eligibility requirements outlined in this policy.

10. Refused or Undeliverable Shipments

If an order is returned to Ergoform because it was refused, unclaimed, or could not be delivered due to an incorrect shipping address provided by the customer, any applicable shipping costs, return shipping fees, or handling charges may be deducted from the refund amount.

Customers are responsible for ensuring that all shipping information is accurate at the time of checkout.

11. Our Commitment

At Ergoform, we carefully select every product—from ergonomic keyboards and laptop stands to cable management solutions, docking stations, air purifiers, and workspace accessories—to help our customers build healthier, more organized, and more productive work environments.

If something isn't right with your order, our Customer Support Team is committed to working with you to find a fair, timely, and satisfactory resolution.

We value your trust and appreciate the opportunity to serve you.